GENERAL RULES

1.1 Please read these General Terms and Conditions prior to using our website Wizebets.com (hereinafter referred to as the "Website"). By using or accessing any section of the Website you agree to be legally bound by all of the following terms and conditions (hereinafter collectively referred to as the "Terms"):

- General Terms and Conditions displayed on this page;

- Privacy Policy;

- Specific terms of advertising campaigns, bonuses, and special promotions offered on our Website;

- Rules of particular games offered on our Website, which may be accessed through such games;

- Other terms and conditions that you may accept in order to use certain sections and services available on our Website.

1.2 In case of any discrepancy terms of advertising campaigns, bonuses, and special promotions shall take precedence over the other Terms.

1.3 If you do not agree to accept and abide by all of the Terms, you must not open an account or use any of the services offered through our Website. Further use of the Website will indicate your acceptance of the Terms.

1.4 Wizebets is owned and operated by FGS SOFTWARE SOLUTIONS S.R.L., a company registered and established under the laws of Costa Rica. FGS SOFTWARE SOLUTIONS S.R.L. is regulated by the Government of Costa Rica. SOFTWARE SOLUTIONS S.R.L. registration number is 3-102-871832.

1.5 Unless otherwise defined, all references in the Terms to "we", "us", "our" refer to the Company, while references to “customer”, “you”, “your” refer to the person using our Website and accepting the Terms.

1.6 The binding version of the Terms is the English version. All translations are provided for your convenience only. In the event of discrepancy between the English version of the Terms and any other language version, the English version shall prevail. By accepting the Terms, you warrant that your knowledge of the English language is sufficient to fully understand the Terms.

1.7 The Company offers access to games only through a protected network using technology for encrypting sensitive data.

REGULATORY REQUIREMENTS AND LIMITATIONS

2.1 You may use the Website's services only if you have reached the legal age under the law applicable to you and are at least 18 (eighteen) years of age. By accepting the Terms, you warrant that you comply with the above age restrictions and you must immediately leave the Website if you have not yet reached the age of 18 (eighteen).

2.2 The Company does not provide any assurances or warranties with regards to the legality of your use of the Website, particularly in case gambling is prohibited, regulated or unregulated in your jurisdiction. It is solely your responsibility to know the laws of your country concerning online gambling and the use of the Website, at all times. Before attempting to open an account with the Website and thereafter each time before using it you must verify whether online gambling is legal in your particular jurisdiction. By using this Website, you warrant that you are legally allowed to gamble online. If at any time online gambling in your jurisdiction becomes illegal or otherwise restricted, you must immediately close your account with the Website and stop using its services.

2.3 Citizens and residents of the following countries (the “Excluded Jurisdictions”): Afghanistan, Belarus, Bulgaria, Cote d'ivoire, Curaçao, Cyprus, Estonia, Iran, Iraq, Israel, Lithuania, Malta, the Republic of Moldova, North Korea, Russia, Spain, Romania, Ukraine (including the territory of Crimea), United Kingdom, United Arab Emirates, United States of America do not have the right to open accounts with our Website or add monetary funds to their accounts. We reserve the right to change the list of Excluded Jurisdictions at our sole and absolute discretion and without forewarning. All such changes will be published on our Website. You must check the Terms frequently to make sure you are not located in any of the Excluded Jurisdictions as updated from time to time. If you live in or are located in one of these jurisdictions, you agree not to open and/or use your account on the Website and to immediately close your account if you have previously opened it.

2.4 Apart from the aforementioned Excluded Jurisdictions, please note that some of the software providers represented at our Website prohibit customers from certain jurisdictions from placing bets or using their respective software, as listed in Section "Additional Territorial Restrictions" of these General Terms and Conditions. By accessing such software, you warrant that you are not a citizen or resident of such jurisdictions.

YOUR ACCOUNT

3.1 In order to access all of the functions of our website, you must have a personal account on the website. 

3.2 Your account on the website must be registered solely in your own name. Only one account per person, per address, per telephone number/email address, per IP address is allowed. If any other accounts are opened on the Website, they will be considered Duplicate Accounts. You must not open Duplicate Accounts, including by providing false information or alternative information. If you attempt to open Duplicate Accounts, we reserve the right not only to terminate all or some of your accounts without compensation, but also to impose the following sanctions:
- every action taken under a Duplicate Account is deemed invalid;
- any promotions in which the Duplicate Account participated will be canceled;
- any winnings received in the Duplicate Account will be canceled;
- any payments already processed will also be canceled and returned to the Company, the Duplicate Account will be closed without reopening.

3.3 You must both keep your login/username and password confidential and not disclose this information to any third party. You are solely responsible for any activity and/or transactions made using your account. Any party who logs into your account using the correct username and password will be considered to be you, so any transactions will be considered valid, i.e., completed by you. We will not be liable for third party access to your account or for any loss that is associated with unauthorized use of your account; any such unauthorized use will be deemed by us to be your own use. 

3.4 You may not sell or transfer your account to any other person, or buy or take possession of another person's account.You acknowledge that any attempt to do so will be void and will be deemed a violation of these General Terms and Conditions. This restriction includes (but is not limited to) a complete prohibition on the transfer of anything of value, for example, account ownership, winnings, deposits, bets, and the rights and/or ability to attribute, whether legal, commercial or otherwise, associated with those benefits. The prohibition of the above transfer includes (but is not limited to) encumbrance, contribution, assignment, usufruct, trade, mortgage and/or gift in association with a fiduciary or any third party, company, individual or entity, organization and/or in association with them in any manner.

3.5 You may not use anyone else's login and password to access the Site.

3.6 It is your responsibility to keep your own account information up-to-date. You must also notify us immediately of any changes to your registration information. 

3.7 Account deletion: you may close your account at any time by contacting the customer service, however the below conditions apply.

3.8 User may close User account at at any time by contacting Us [email protected]. However the below conditions apply:
- User can only close User account if it has no remaining balance (positive or negative) and no pending withdrawal requests.

3.9 In case you want to close your account with a positive balance or/and pending withdrawal requests, all the funds on your account will be frozen for up to six months and you will be returned the last deposit amount. In such a case after six months, the casino reserves the right to withdraw such funds.

3.10 Self-exclusion request: you can contact customer service via e-mail: [email protected], and we will assist you in closing your account. Please note, that section 3.7 above still applies to such closure requests.

3.11 We reserve the right, without prior notice or justification, both to refuse to open an account and to close an existing account.

YOUR WARRANTIES

4.1 By opening an account on our Website and by using our Website you warrant that:

- you are acting on your own behalf;

- you are a competent and law-abiding citizen;

- you do not have a gambling addiction, you don’t use the Website under the influence of alcohol, drugs or other substances;

- all data and information that you have provided when registering at our Website is true and real and you will continue updating this information in case of any changes;

- you fully understand and accept the fact that there is a possibility of monetary loss while using our services;

- you are not using monetary funds that you have received in an illegal way or from illegal sources;

- you have not entered into collusion and will not make an attempt to collude directly or indirectly with another customer of the Website;

- the credit/debit card or any other payment method that you use to top up your account balance belongs to you, is not stolen, and has not been lost by another person. Company reserves the right to close your account and void any winnings in case of a reasonable suspicion that you have violated this warranty.

 4.2 By registering an account on our website, you warrant that you have never previously opened any other account on this platform, or received any money through an account that belonged to any other person.

4.3 By opening an account on this website, you warrant that you have provided complete and truthful information on the registration form that we have requested.

PROOF OF YOUR AGE, IDENTITY AND OTHER VERIFICATIONS

5.1 You must provide us with all information that we may request in order to manage your account, verify your identity or the source of the funds deposited to your account. This includes (but is not limited to) properly certified ID, proof of residence, proof of ownership and transaction histories of the payment methods used for the period of up to 12 (twelve) months, including bank or credit/debit card statements etc. You must provide these documents and information within one month (thirty calendar days) after the request is made. We reserve the right to withhold payment and/or suspend your account until you provide the documents and information we requested, and to permanently close your account if you fail to do so in time.

5.2 In standard, the KYC process lasts no longer than 1 day. If there is any uncertainty, the terms may change.

5.3 We may, at our sole and absolute discretion, use any additional procedures and means we may deem fit to verify your identity, age, residence and other circumstances (KYC), both before and after effecting deposits into your account and/or making a withdrawal.

5.4 We may, at our sole and absolute discretion, perform any checks of a customer’s background with credit and financial institutions for verification of the information that has been provided.

ACCOUNT BALANCE, DEPOSITING AND WITHDRAWING FUNDS

6.1 When you open an account at the Website you agree that the financial operations connected to your account will be processed directly by the Company, an operator of a payment system, and/or by a third party designated by the Company to perform this activity.

6.2 Depositing or withdrawing funds is facilitated through the payment system of your choice (among those available on the Website from time to time). Wherever possible, withdrawals are processed using the same payment method used to fund the account. You shall use the payment system services available on the Website in accordance with the rules of use imposed by the respective providers of such services.

6.3 The account balance is not a bank balance and therefore cannot be subject to insurance, asset-backing or guarantees of any other kind. A deposit or an active balance does not earn any interest.

6.4 By making a deposit, you grant the Company the permission to debit from your balance any fines or dues in connection to your activity, as provided by the Terms or the applicable law. You also agree to avoid charging back the deposited funds, annulling the deposits, and agree to compensate the Company for the costs associated with the chargebacks and recalls.

6.5 The Company reserves the right to define the minimum and maximum sums of the deposit to the account at its discretion.

6.6 Refund policy

6.6.1 The following policy describes the refund practices for the Casino.

6.6.2 No refund can be completed once the alleged deposit (including the bonus) has been played using the Services.

6.6.3 Requests for withdrawal of funds can be made through a personal account, via support chat or via email Wizebets.com. A refund request will only be considered if it is requested within the first twenty-four (24) hours of the alleged transaction, or within thirty (30) days if a Player alleges that another individual (or a minor) has accessed his/her Player Account. Refund terms depend on the payment method, which can take up to 5 days.

6.6.4 We reserve the right to withhold any refund or reverse transaction until the identity of the Player Account User is adequately established to our satisfaction. You agree to provide, in case We demand, your Identity Document (Passport, Driving Licence, Identity Card) and any Proof of Address you may provide (Utility Bill, Bank Statement, Rental Agreement etc.), also, Verification of your Payment Method Ownership may be required. If such documentation is not provided within one month (thirty calendar days) of our request, then such a refund or reverse transaction shall not be completed, Your Player Account shall be closed and You shall forfeit all the funds in Your Player Account, such decision shall be final, binding and not subject to appeal.

6.6.5 If you were funding your account with a Credit Card we reserve the right to pay all withdrawal requests up to the total amount deposited as refunds against the purchases you have made.

6.6.6 If any credit card purchases are considered to carry an unacceptable risk for security or legal reasons either by our credit card processors or by our KYC Department, the Casino will initiate refunds for all such transactions back to the credit card, and notify all the appropriate authorities and parties.

6.6.7 In all cases when we perform a refund, all bonuses and winnings in your balance that you received owing to this amount that you intend to refund, will be deducted prior to calculating the amount to be refunded.

6.7 You acknowledge and agree that the Company generally offers no refunds of the funds deposited to your account. However, we may consider a refund in case technical problems have prevented you from using our Website and in other exceptional circumstances. For the avoidance of doubt, all refunds are always at our sole and absolute discretion.

6.8 You can withdraw any winnings from your account by submitting a valid withdrawal request. We will process all such requests in accordance with our withdrawal rules as described in the Terms. Withdrawal terms depend on the selected withdrawal method, which can take up to 5 days. In case of any additional questions, the terms may be affected. 

6.9 Minimum funds rollover before a withdrawal is x1 (one). If the wager of the funds (the amount of placed bets) is less than the deposit amount, it is impossible to withdraw such funds until the wagering requirements are fulfilled.

6.10 You agree that the Company reserves the right to cancel any withdrawal in the event of your being suspected of fraud, collusion or illegal activity.

6.11 The Company will attempt to satisfy your wishes in terms of payment method, however, the use of the payment method you prefer could not be guaranteed. Therefore, the Company may work through and perform payments using payment systems that differ from the one you requested to be used for processing your withdrawal.

6.12 All withdrawals are processed according to our general and individual withdrawal limits. The general limits are as follows:

6.13 The minimum withdrawal amount is 40 EUR / 40 USD / 60 AUD / 60 CAD / 200 PLN / 6 000 ISK / 40 CHF / 400 NOK / 60 NZD / 1 000 CZK / 300 DKK / 200 BRL per transaction. Maximum withdrawal amount is 5 000 EUR / 5 000 USD / 7 500 AUD / 7 500 CAD / 25 000 PLN / 750 000 ISK / 5 000 CHF / 50 000 NOK / 7 500 NZD / 125 000 CZK / 37 500 DKK / 25 000 BRL a day; 10 000 EUR / 10 000 USD / 15 000 AUD / 15 000 CAD / 50 000 PLN / 1 500 000 ISK / 10 000 CHF / 100 000 NOK / 15 000 NZD / 250 000 CZK / 75 000 DKK / 50 000 BRL per week; 30 000 EUR / 30 000 USD / 45 000 AUD / 45 000 CAD / 150 000 PLN / 4 500 000 ISK / 30 000 CHF / 300 000 NOK / 45 000 NZD / 750 000 CZK / 225 000 DKK / 150 000 BRL per month.

6.14 At any time, a customer may have a maximum of 3 (three) pending withdrawals on the account.

6.15 The Company reserves the right to make payments according to individual schedule, set the minimum and maximum amount per transaction and the time for this transaction, which may differ depending on the withdrawal method, your account level or other relevant factors.

6.16 Requests to withdraw funds are processed by the financial department within 3 (three) business days after the request was made and/or 3 (three) business days after the last withdrawal request was paid out, provided all the other conditions are met and the checks are completed, as outlined in the Terms. The financial department agents process these requests from 6 AM to 5 PM GMT, Monday-Friday. You agree that you are familiar and consent to our timetable of funds withdrawing. After the financial department has processed the request to transfer the funds, any further delays in processing the payments are not the Company’s responsibility.

6.17 The Company may delay processing of your withdrawal request to perform the checks of your identity, account balance, source of funds and of your compliance with the Terms. In such cases, the Company may start and/or take part in and/or help in the investigation of the circumstances and you agree to provide support and assistance in any such investigation. The Company reserves the right to postpone performing any payments or providing the sum of the winnings until all the verification procedures and checks outlined in the Terms are successfully completed.

6.18 The Company keeps the customer's funds separate from its own funds in dedicated client bank accounts. This set-up ensures that funds held in customer's accounts are kept secure in case of insolvency. Consequently, in the event of our insolvency, your funds are protected and shall be returned to you.

6.19 If an Account Holder does not log into his Account for a period of 180 (one hundred eighty) days, the Account will be considered as an ‘Inactive Account’. Each Month we may charge EUR 5 (five) as an administration fee while the Account remains Inactive. We have the right to change the monthly administrative fee at our own discretion without any prior notice. If the Account balance is less than EUR 5 (five), the entire amount will be charged. When the balance reaches zero, no more administrative fees shall be applied.

6.20 In case of software malfunctions, erroneous financial transactions, etc., the Company has the right to write off the incorrectly accrued funds from the customers' accounts, and also undertakes to refund all the amounts incorrectly written off or not accrued due to technical problems to customers' accounts within 30 (thirty) days from the time such a failure has been detected.

6.21 In case the Company has mistakenly (due to a technical error in the winnings table, an error caused by a human factor or a different kind of error) replenished the customer’s account with funds that do not belong to him, then this amount will be considered the property of the Company and will be deducted from the customer’s account. If a customer withdraws funds that do not belong to him before the error was noticed, then the mistakenly paid amount (without prejudice to the legal means and actions of the customer) will be considered as a customer's debt to the Company. In the event of an inaccurate replenishment of the balance, the customer must immediately notify the Company via email.

6.22 Transfer of funds between the customers in any form is strictly prohibited. The Company reserves the right to block all the accounts involved in transfers, deduct any winnings and report such activities to the relevant authorities.

6.23 At any point in time, the Company is authorized to write off the positive balance in your account balance to credit the amount you owe to the Company.

6.24 You assume full responsibility for paying all the taxes, collections and other expenditures associated with any win from using the Website services. You agree to compensate the Company for all expenses or losses that the Company may incur as a result of any liability or requirements presented to us by a government body due to the requirements to withhold or pay taxes or similar requirements in connection to your withdrawal request or income.

6.25 Refund terms depend on the payment method, which can take up to 5 days. 

BONUSES AND PROMOTIONS

7.1 All the bonuses are available to players from any country except for Sweden, Finland.

7.2 The maximum winnings that will be paid out resulting from a cashback bonus, a Wizebets points bonus, a tournament bonus, any deposit bonus except the welcome bonus, a personal VIP bonus or the weekly bonus are 10 000 EUR / 10 000 USD / 15 000 AUD / 15 000 CAD / 50 000 PLN / 1 500 000 ISK / 10 000 CHF / 50 000 BRL. The maximum winnings that will be paid to the FIRST DEPOSIT in the "First Deposit Bonus" is x10 of the deposit made, but no more: 500 EUR / 500 USD / 750 AUD / 750 CAD / 2 500 PLN / 75 000 ISK / 500 CHF / 2 500 BRL. The maximum winnings that will be paid to the FIRST DEPOSIT in the "First VIP x2 Bonus" is x10 of the deposit made, but no more: 2 000 EUR / 2 000 USD / 3 000 AUD / 3 000 CAD / 10 000 PLN / 300 000 ISK / 2 000 CHF / 10 000 BRL. Please note that any amount in excess will be forfeited prior to requesting a withdrawal.

The time frame set for reviewing each specific case is 14 working days.

7.3 Only one bonus is awarded per person (e-mail/browser/device/IP address), unless stated otherwise.

7.4 The maximum bet with an active bonus is 5 EUR / 5 USD / 8 AUD / 8 CAD / 25 PLN / 750 ISK / 5 CHF / 25 BRL. (Unless stated otherwise in special terms for the bonus). The maximum free spin bet is 0,20 EUR / 0,20 USD / 0,50 AUD / 0,50 CAD / 1 PLN / 50 ISK / 0,20 CHF / 1 BRL. Purchasing any game features (including but not limited to respins) will add to your bet amount. If the player exceeds the maximum bet when the bonus is active, Wizebets Casino reserves the right to confiscate the winnings.

7.5 To get any deposit bonus, the player needs to make a deposit of at least 20 EUR / 20 USD / 30 AUD / 30 CAD / 100 PLN / 3 000 ISK / 20 CHF / 100 BRL.

7.6 To activate any deposit bonus, the player must use the bonus code provided in the bonus description (unless stated otherwise in the bonus description).

7.7 To use the free spins, the player needs to visit the client area, open the "Promo" tab and use active free spins.

7.8 You can claim only one bonus at a time. Deposit-related bonuses do not stack.

7.9 All deposit bonuses must be wagered x40

7.10 If a player is suspected of abusing a free spin promotion or hasn’t wagered the deposit amount made to receive these free spins at least 3 (three) times (excluding bets made on table games), Wizebets Casino management, at its sole discretion, reserves the right to cancel all the free spin bonuses and any winnings acquired from them.

7.11 If for any reason the selected deposit bonus failed to be activated, the player must seek assistance from the customer support team before playing. If the selected deposit bonus wasn’t activated and the player spent some or all of the funds, the selected deposit bonus cannot be added manually.

7.12 Different games contribute differently to the wagering requirements:

7.13 Games from the jackpot are excluded from bonus promotions. The following games are excluded from the bonus promotion offer:

Amatic: Scarab Treasure, Princess of Pearls;

BGaming: Rocket Dice, Blackjack Surrender;

Booming: Surfin' Reels, Wombaroo;

Betsoft: Dr. Jekyll & Mr. Hyde, Lava Gold, Pinocchio, Spinfinity Man, Sugar Pop, Sugar Pop 2: Double Dipped, Super 7 Blackjack, Take The Bank, Take Olympus, Take Santa's Shop, Tens or Better, Three Card Rummy, Triple Edge Poker, Vip European Roulette, Zoom Roulette;

Evoplay: Fluffy Rangers, Rocket Stars;

Felix Gaming: Deep Blue;

Habanero: Egyptian Dreams Deluxe, Jellyfish Flow, Knockout Football, Knockout Football Rush, Magic Oak, Presto!;

iSoftbet: Ambiance, Roo Riches, Super Fast Hot Hot Respin, Tree of Fortune, Vegas High Roller;

Kalamba: Bangkok Dreams, Crystal Cavern, Dino Odyssey;

NetEnt: Dead or Alive 2, Dead or Alive 2 Feature Buy, Lucky Angler, Reel Steal, Scudamore's Super Stakes, Serengeti Kings, Rome: The Golden Age, Wilderland, Jungle Spirit: Call of the Wild, Dazzle Me;

Nucleus: Wild Cherry Blast;

OnlyPlay: Myths of Bastet;

Play'nGo: Pearls of India, Pimped, Rage to Riches;

Playson: Solar Temple, Solar Queen, Solar King;

Playtech: Age of the Gods: Ruler of the Seas, Shields of Rome, Storms of Ice Power Play Jackpot, Wild Lava, Savage Jungle;

Pragmatic: 3 Kingdoms – Battle of Red Cliffs, Bronco Spirit, Dragon Kingdom - Eyes of Fire, Golden Beauty, Jade Butterfly, Jungle Gorilla, Queen of Gold, The Champions;

Quickfire: 3 Tiny Gods, African Quest, Agent Valkyrie, Age of Conquest, Alchemy Blast, Astro Legends: Lyra and Erion, Augustus, Beautiful Bones, Bikini Party, Book of Oz, Bookie of Odds, Break Da Bank Again Respin, Castle Builder II, Cool Buck, Dragon Dance, Elite of Evil: Portal of Gold (Gamevy), Flower Fortunes, Gems Odyssey, Gems Odyssey 92, Gods Of Power, Goldaur Guardians, Golden Stallion, Le Kaffee Bar, Magic of Sahara, Medusa, Monster Blast, Peek-a-Boo - 5 Reel, Pets Go Wild, Rabbit in the Hat, Reel Gems, Retro Reels, Retro Reels Diamond Glitz, Retro Reels Extreme Heat, Scrooge, Sisters of Oz WOWPOT, Solar Queen (Playson), Stardust, Sweet Chilli, Tomb Raider, Vampire: The Masquerade - Las Vegas, Village People Macho Moves, Wild Orient, Zombie Hoard;

Quickspin: Skulls Up!, Sakura Fortune;

Red Tiger: 5 Families, Ancients Blessing, Aztec Spins, Bombuster, Diamond Blitz, Dynamite Riches, Lucky Fridays, Spin Town, Three Musketeers, Reel Heist, Well of Wishes;

Relax: Book of 99, Deep Descent, Frequent Flyer, Hellcatraz, Kingmaker (BTG), Marching Legions, Slot Vegas Megaquads (BTG);

Spinomenal: Lemur Does Vegas, Summer Splash, Mines of Gold, BlackJack, Demi Gods II, Demi Gods II - Christmas Edition, Demi Gods II - Expanded Edition;

Slotegrator: Solar King, Solar Temple;

TrueLab: Victoria Wild;

Yggdrasil: Alchymedes, Cauldron, Cazino Cosmos, Dark Vortex, Dwarf Mine, Double Dragons, Football Glory, Holmes and the Stolen Stones, Jackpot Raiders, Johnan Legendarian, Jokerizer, Legion Hot 1, Robin Sherwood Marauders, Spina Colada, The Dark Joker Rizes, The Royal Family, Vikings go to Hell, Vikings go Berzerk, Wicked Circus, Wolf Hunters;

Wazdan: 9 Lions, Black Horse, Black Horse Deluxe, Butterfly Lovers, Hot 777, Hot 777 Deluxe, Larry the Leprechaun, Reel Hero, Relic Hunters and the Book of Faith, Sonic Reels.

7.14 Both the bonus and your winnings will be canceled after the bonus expires.

7.15 Any bonus can be canceled before you start playing it. Please contact the Wizebets Casino support service to find out more about canceling your bonus.

7.16 The player can change the currency only after the first stage of the welcome bonus has been used. For instance, if the players have already made a deposit of $/€/20 as the first stage of the welcome bonus, they can later use a different currency for the second deposit.

7.17 Players can request a withdrawal of their deposit prior to meeting the wagering requirements. However, in this case, the bonus and any resulting winnings will be forfeited.

7.18 The management of Wizebets Casino reserves the right to withhold or seize any bonuses or winnings gained as a result of fraudulent or otherwise unfair practices.

Bonuses offered by Wizebets Casino are intended for genuine recreational players only. The bonuses are not intended to give away free money to players classified as “bonus hunters” or “bonus abusers”.

7.19 At Wizebets Casino it's forbidden to abuse the bonus offers available (customer bonus ratio (deposits: bonuses) is more than 30%). If any such cases come to light, the casino reserves the right to refuse the Player in participating in various bonus events (tournament, promo, etc.), until customer bonus ratio become less than 30%.

7.20 If you engage in any promotion abuse, fraud, or manipulation this shall be considered as a breach of the Terms. In such cases, and in addition to other remedies available to us, we reserve the right to void all the promotions you participated in, confiscate all the winnings derived therefrom, and prevent you from participating in our future promotions.

7.21. It's forbidden to postpone or/and delaying any playing rounds, including free spins and bonus rounds, for the time when you no longer need to play the bonus through and/or make a new deposit. In other words, it's stricly forbidden playing games with an active bonus to build up value, converting the bonus and then cashing out the accumulated value afterwards - for example by starting and delaying a game round, bonus feature, and completing this after meeting bonus wagering requirements, losing a bonus or with a subsequent deposit.

In case of the Player abuses such right - all bonus funds and winnings received from bets on bonus funds are recognised as null and void and will be confiscated by the casino.

7.22 Wizebets Casino reserves the right to change these terms at its discretion at any time.

7.23 No-deposit free spins must be activated within 3 days. 7 days are provided for wagering the bonus.

7.24 Max bet limit can not exceed 5 EUR / 5 USD / 8 AUD / 8 CAD / 25 PLN / 750 ISK / 5 CHF / 25 BRL including bets doubling after a game round has been completed, and bonus rounds (purchased during the game).

7.25 Wizebets Points may be exchanged for bonuses. General bonus terms are applied to these bonuses unless stated otherwise.

PLACING BETS AND GAMBLING

8.1 When placing a bet, it is your responsibility to check that all the details of the bet are correct.

8.2 Once you place a bet, you won’t be able to cancel it. We reserve the right to deny any bet or cancel any bet already placed, at our sole and absolute discretion.

8.3 You accept and agree that the result of the games on the Website is defined by a Random Number Generator and you accept the results of all such games. You agree that in the event of a discrepancy between the result of the game that appears on your screen and the game server utilized by the Website, the result on the game server shall prevail. You agree that our records will be the sole and sufficient evidence in determining the terms and circumstances of your participation in the relevant online gambling activity and the results of such participation.

8.4 We are not liable for any losses or damages which could be potentially caused by gambling.

8.5 In case of any disagreement regarding the bets or winnings, the decision of the Company is final and not negotiable.

FRAUD, ILLEGAL AND IMPROPER USE

9.1 The Website may be used for personal entertainment purposes only. The practices described below are strictly prohibited and will be considered a material breach of these General Terms and Conditions:

- Using the Website for commercial purposes or on behalf of and for the benefit of another person;

- Engaging in any fraudulent activity, including unlawful use of any credit/debit cards, other payment methods, or funds not owned by you, in cases of withdrawal/funds dispute;

- Using any form of deception, undue influence or other means to gain an unfairly earned advantage, taking advantage of software bugs or any loopholes to automate, distort or in any way influence the outcome of bets;

- Collusion with other customers or third parties. This circumstance also includes playing for the benefit of others, information sharing, cooperation or coordination with other users;

- Engaging in money laundering, terrorist financing or any other criminal activity; threatening, harassing or insulting other customers or our employees;

- Attempt to attack or gain unauthorized access to the servers on which the Website is stored or any server, computer or database connected to the Website; attempt to bypass our security systems; obstructing the operation of the Website; 

- Attempt to copy, reverse engineer, decompile, modify the Website, obtain source code or other information from software that is connected to or used by the Website, or attempt to remove or obscure any proprietary rights notices posted on such software, or use it for any purpose other than personal entertainment;

- Attempt to sell or transfer your account to others, or purchase accounts of others.

9.2 You agree not to bring harm to the Website or its reputation.

9.3 We reserve the right from time to time to conduct a game play review/review the customer`s betting activity to verify compliance with the Terms. If, upon such a review, it appears that the customer is participating in strategies, taking advantage of any software or system bug or failure, or participating in any form of activity that we, in our sole and complete discretion, deem to be abusive, we reserve the right to revoke the entitlement of such customer to any promotions awarded, to void any winnings obtained from the promotion, to prevent entitlement to other promotions or to close the customer account.

9.4 Should we arrive at a reasonable suspicion that you are engaged in a fraud, any illegal or improper activity, or have otherwise breached the Terms, we reserve the right to take any number of the following actions, at our sole and absolute discretion, with or without notice:

- immediately block your account and suspend your access to the Website and/or its services, suspend all pending withdrawal requests and other payments to you for the period of investigation;

- permanently close your account with the Website and all other partner websites on our platform and deny any future use of the Website and the partner websites;

- void any winnings obtained, cancel any pending withdrawals and refund the last deposit made into the account;

- void any winnings obtained, cancel any pending withdrawals and confiscate the real money balance of your account;

- void any bonus balance on your account and/or limit your future participation in our bonus and promotional offers or deny them to you;

- contact the relevant authorities to inform them of any suspected illegal activity and/or to collect any payments that you owe to the Company.

9.5 The Company retains the right to notify the responsible government bodies as well as other online casino operators, online service providers and banks, payment and credit card processors, electronic payment providers, as well as financial institutions in case of suspected fraudulent, illegal or otherwise suspicious activity. For your part, you agree to provide full cooperation in investigations of such activities.

LIMITATIONS OF LIABILITY

10.1 You accept and agree that the Company does not hold any responsibility or control over how you use the software. You agree that using the Company’s services is exclusively your decision and you agree that you are aware of and accept all possible risks.

10.2 The Company does not accept liability for any agreements, illegal actions, negligence, harm or loss of any size, including, but not limited to the loss of data, income, reputation, as well as for any losses that are not foreseen by the Company at this moment.

10.3 Neither the Company, nor the software provider, nor any of our affiliates or connected parties will take any liability for any losses, expenses or harm that are supposed or are actual consequences of:

- any error that you made by entering the wrong information;

- any kind of fraud, false or misleading activity;

- the Company’s decision not to accept your deposit, refuse to open your account or decision to suspend or close your account;

- any delay in receiving or accepting a deposit or holding your withdrawal to complete the identity and other checking procedures;

- using your account for purposes that may be considered illegal according to the applicable legislation;

- any operations and transactions that are conducted after the correct input of your username and password;

- any unsanctioned use of data connected to you or your account;

- inability to use the Website or absence of access to it for any reason;

- any action or transaction that is performed by a third party using your username and password;

- low quality of access (or lack of access) to the Website;

- any circumstance out of the Company’s direct control, including problems connected to the equipment and software (including computer viruses and software), data transferring systems, telephone or other communication methods, or by your internet service provider;

- loss of any transactions that arises from incorrect functioning of connection used by you or any other organization that transfers data between you, the Company or any other company that is regulating payments;

- any electronic communication that was not received;

- the result of any action on behalf of the government or force majeure circumstances;

- participating in gaming/betting if such participation is illegal according to the applicable legislation of the country the customer resides in;

- any errors, omissions, typos, bugs in the Website or the software used therein;

- any direct or indirect result of your breach of the Terms.

CHANGES ON THE WEBSITE

11.1 The Company retains the right to make any changes to the Terms at its discretion, at any time.

11.2 Any changes become effective from the date indicated in the Terms. It is your responsibility to check for updates to the Terms each time you use the Website.

11.3 When you continue using the Website after any changes are made, you agree with these changes, no matter whether or not you received a factual notification of the changes or have familiarized yourself with them. If you disagree with any of the changes, you must cease further use of the Website.

NOTICES

12.1 You agree to contact us electronically. From time to time, we will place electronic messages on the Website, and/or contact you via email. You must provide us with correct contact information, otherwise the Company cannot be held responsible for you not receiving the information on time. All the correspondence, including electronic communication, is considered as “written” and to have been received within 5 (five) business days after it has been sent. The Company has the right, but not the obligation, to conduct communication in writing. If you have any questions regarding your use of the Website or the Terms, please contact us at: Wizebets.com.

COMPLAINTS RESOLUTION PROCEDURE

13.1 You may contact our customer service by email: Wizebets.com.

13.2 Complaints are handled in the customer service and could be handled to other departments of the Company in cases when the customer service cannot solve the case immediately. The customer shall be reasonably informed about the state of his/her complaint.

13.3 A “dispute” is defined as any complaint which:

- relates to the outcome of the customer’s gambling transaction;

- is not resolved at the first stage of the Company’s complaints procedure.

13.4 Customer Support Team will provide an initial response to your query through the support email inbox. Should a complaint arise from the initial response, as defined above, Customer Support Team will advise you to send your detailed complaint in written form to: Wizebets.

13.5 In accordance with the applicable data legislation, and in order to sufficiently identify the customer submitting the complaint as the legitimate account holder, you shall include:

- Account username;

- Full name as registered on the account;

- Email the complaint from the registered email address;

- Email subject to contain COMPLAINT reason;

- A detailed summary/explanation of the complaint;

- Specific dates and times associated with the complaint.

13.6 Upon receipt of the required information to process the dispute, the Complaints Resolution Committee will revise your case and provide you with an answer regarding the presented issue.

13.7 We will inform you of the outcome of your complaint within 10 (ten) days of receiving the complaint. In the event that the complaint is unusually complex, and provided that the nature of the investigation is such that more time is necessary to complete it, such period may be extended further.

13.8 If you are not satisfied with the resolution of your complaint by the Complaints Resolution Committee please feel free to explore the further external dispute resolution options here.

13.9 You acknowledge and agree that you are contracting exclusively with the Company for provision of all services available on the Website. You agree not to bring any claim or dispute to or against any third party involved in the operation of the Website, including, without limitation, suppliers of software, games, odds, payment providers, payment processors and payment agents.

APPLICABLE LAW AND JURISDICTION

14.1 Any legal claim or dispute arising under or in connection with the Terms or your use of the Website shall be settled in accordance with the Laws of Costa Rica.

14.2 The parties agree that any dispute, controversy or claim arising out of or in connection with the Terms, or the breach, termination or invalidity thereof, shall be submitted to the exclusive jurisdiction of the courts of Costa Rica. We cannot accept responsibility under the laws of any other jurisdiction. You explicitly agree to the exclusive jurisdiction of the courts of Costa Rica as set out in this section.

ADDITIONAL TERRITORIAL RESTRICTIONS

15.1 Certain games may be unavailable in certain jurisdictions, as required by policies of game providers which may change from time to time. By making use of these games you warrant that you are not a citizen or resident of the respective restricted jurisdictions as outlined in this section below.

15.2 NetEnt games are unavailable in Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Belgium, Botswana, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Ecuador, Estonia, Ethiopia, France, Georgia, Ghana, Guyana, Hong Kong, Iran, Iraq, Israel, Italy, Kuwait, Latvia, Lithuania, Mexico, Namibia, Nicaragua, North Korea, Pakistan, Panama, Philippines, Portugal, Romania, Singapore, Spain, Sudan, Sweden, Switzerland, Ukraine, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, United Kingdom, United States of America, Yemen, Zimbabwe.

15.3 In addition to the above, Planet of the ApesVideo Slot is unavailable for Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, Ukraine.

15.4 Vikings Video Slot is not available in the following jurisdictions: Azerbaijan, Cambodia, Canada, China, France, India, Indonesia, Laos, Malaysia, Myanmar, Papua New Guinea, Qatar, Russia, South Korea, Thailand, Turkey, Ukraine, United States of America.

15.5 Narcos Video Slot is not available in the following jurisdictions: Indonesia, South Korea.

15.6 Street Fighter Video Slot is not available in the following jurisdictions: Anguilla, Antigua & Barbuda, Argentina, Aruba, Barbados, Bahamas, Belize, Bermuda, Bolivia, Bonaire, Brazil, British Virgin Islands, Canada, Cayman Islands, China, Chile, Clipperton Island, Columbia, Costa Rica, Cuba, Curacao, Dominica, Dominican Republic, El Salvador, Greenland, Grenada, Guadeloupe, Guatemala, Guyana, Haití, Honduras, Jamaica, Japan, Martinique, Mexico, Montserrat, Navassa Island, Paraguay, Perú, Puerto Rico, Saba, Saint Barthelemy, Saint Eustatius, Saint Kitts and Nevis, Saint Lucia, Saint Maarten, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, South Korea, Suriname, Turks and Caicos Islands, United States of America, Uruguay, US Virgin Islands, Venezuela.

15.7 Additionally, Universal Monsters games (Dracula, Creature from the Black Lagoon, The Invisible Man) can only be played in the following jurisdictions: Andorra, Armenia, Austria, Azerbaijan, Belarus, Bosnia and Herzegovina, Cyprus, Finland, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Liechtenstein, Luxembourg,Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Russia, San Marino, Serbia, Slovakia, Slovenia, Turkey,  Ukraine.